Returns & Exchanges
Our Return Policy
We want you to be happy with your new hat, but if you aren't, we've got you covered and will gladly accept returns.
For Orders Shipped inside of the U.S.
We want you to be happy with your purchase. If for any reason you are not completely satisfied, you may make a return, FREE OF CHARGE for any order placed on hats.com (excludes eu.hats.com)
All returns must be made within 30 days of receipt. Merchandise must be unworn with original tags attached. Returns after 30 days are only available for merchandise credit.
Due to unusual times connected with the COVID-19 issue, we are temporarily extending our return policy to 60 days.
Holiday Returns Policy: Purchases made between Nov. 1st and Dec. 31st can be returned until January 31st.
Please use the pre-paid returns label enclosed in your order and follow the directions on the packing slip. If you did not receive a pre-paid label, please email Customer Service or call 1-877-566-4287 to have a label sent to you.
NOTE: PLEASE KEEP A RECORD OR SNAP A PHOTO OF YOUR PREPAID RETURN LABEL TRACKING NUMBER (found under the barcode).
- This may be needed to share with Customer Service if there is a question on where your return is.
Pack up your return in the original package and include your packing slip with reason code. Cover the original shipping label with the pre-paid returns label provided and drop off to any USPS or FedEx location.
Upon receipt and inspection of the product, credit will be processed against the credit card used for the original purchase. Please allow 10 days after receipt for processing your refund. Allow one to two billing cycles for the refund to appear on your statement.
We cannot accept returns or exchanges for items that are worn, used or items that have been washed, damaged, or otherwise altered. Removal of tags and labels will qualify the hat as being worn. hats.com is not responsible for any item that we did not receive or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from hats.com.
Be sure to include all of your information so we can process your return/exchange as quickly as possible. Please fill out and return the enclosed Packing Slip with your order and under Return Procedure please indicate the appropriate reason code.
Send return/exchange to:
50 Denver Road, Suite 1
Denver, PA 17517-9334
Due to extreme traffic over our Holiday season, please allow for up to 21 days for returns and exchanges to be processed.